Welcome to the general relationships journey from ARCH Impacts—your roadmap to building meaningful connections that elevate every area of life. Applying a few simple, repeatable behaviors can multiply your influence, strengthen friendships, supercharge team dynamics, and deepen personal bonds.
Your ability to connect isn’t just a soft skill—it’s the #1 predictor of life satisfaction, resilience, and even long-term health. Rather than relying on instinct or partial advice, our GENUINE framework offers seven clear, actionable principles to help you:
Expand your influence
Build trust faster
Create high-performing teams
Strengthen personal connections
Increase life satisfaction
Whether you're navigating work, family, or everyday relationships, this journey gives you the tools to transform your relational impact. Ready to multiply your impact? Start your GENUINE journey here.
Install the operating system for trust.
The GENUINE™ Relational Operating System helps leaders and teams run on trust. Instead of chasing efficiency at the expense of connection, it aligns people, purpose, and progress—so culture becomes the natural outcome of how you work together every day.
Technology should be creating the space to deepen engagement. Instead, we're filling every efficiency save with more of the same activities.
You are optimizing every system around you by making them faster, cheaper, and more efficient. But the human engine — trust, belonging, and empathy — cannot be optimized using the same approaches.
When we optimize at the expense of relationships, we lose the very things that sustain performance: creativity, resilience, and shared purpose.
The next evolution of culture isn’t about adding more tools — it’s about rediscovering the relational operating system that drives growth long term.
Click a card. The front shows the common approach to fix the people system. Flip to see why it won’t stick without a full Relational Operating System (GENUINE™) overhaul.
Posters, all-hands slides, catchy words.
Without specific behaviors and peer accountability, no one can tell what the value looks like on Tuesday afternoon.
“Be nice,” “communicate better,” “give feedback.”
If behaviors don’t align with real values and aren’t reinforced by peers, learning decays in days.
New apps, dashboards, SOPs for everything.
Without managing the human side, friction and silos grow. Speed up the system, not just the software.
Great content. Big kickoff. Certificates.
Without mentoring up, across, and down, gains stay with individuals and don’t multiply through the culture.
Process steps. Escalation rules. Forms.
Without Unafraid honesty + Non-Judgmental curiosity, conflict gets buried and trust leaks.
Scores! Heatmaps! Action items.
Data doesn’t change behavior. You need shared reflection and micro-actions that rewire identity.
Commitments. Town halls. Posters.
If newcomers don’t experience inclusion rituals and real empathy on day one, the culture won’t retain them.
Memos. OKRs. Compliance checks.
Lasting change runs on peer accountability loops. Without “Leading Across,” norms never stabilize.
Great for individuals.
Without shared architecture, gains don’t travel team-wide. Coaching needs the OS to replicate.
Inspiring language. Gorgeous design.
Identity rewires through small, consistent cues. Without a habit engine, the poster never becomes practice.
Everything you tried before was a single feature. GENUINE™ Relationships installs the full system — a relational OS that governs trust, emotion, and growth.
Follow the systemThink of it like DNA for culture: two strands moving in sync so values → behaviors → habits → culture. Tap a circle to open the layer.
The helix = the loop: identity → interaction → integration → institution.
Codebase ·
Architecture ·
Instructions ·
Evidence ·
Outputs
Each principle is a relational protocol that sustains connection under stress, builds safety, and drives transformation.
If GENUINE is the operating code, the Circle of Growth distributes that code through the organization.
| Layer | Function | Key Mechanism |
|---|---|---|
| Learning Up | Input layer — receiving new relational data | Modeling & imitation (mirror learning) |
| Leading Across | Processing layer — reinforcing shared values | Peer norming & accountability loops |
| Leading Down | Output layer — transmitting values | Mentoring & emotional contagion |
| Reflection Loop | Feedback layer — diagnostic & recalibration | Emotional regulation & identity renewal |
| OS Function | Description | Observable GENUINE Behaviors |
|---|---|---|
| Boot (Belonging) | System initiates connection before performance. | Engaged greetings, inclusion rituals, empathy. |
| Run (Relational Flow) | Cycles of giving, receiving, reinforcing values. | Kindness, integrity, mutual correction. |
| Error Handling | Repair disconnection before performance. | Unafraid honesty + Non-judgmental curiosity. |
| Update (Reflection) | Continuous recalibration of self & system. | Gratitude, humility, shared reflection. |
| Replication | Multiplication through modeling & mentoring. | Empathy and generosity become norms. |
| Discipline | Core Insight | Expression in GENUINE ROS |
|---|---|---|
| Neuroscience | Mirror neurons & attachment drive imitation faster than instruction. | Learning Up — model before you teach. |
| Org Psychology | Peer norms predict lasting culture change over mandates. | Leading Across — peers process culture. |
| Social Learning (Bandura) | People change when they see models rewarded. | Leading Down — celebrate relational wins. |
| Habit Formation | Small, consistent cues rewire identity faster than big resolutions. | Reflection Loop — micro-actions align identity. |
| Affect Regulation | Joy + attachment build emotional capacity. | Reflection connects emotion, truth, and safety. |
When the OS runs correctly, relationships self-repair, teams self-regulate, and leaders self-replicate.
| GENUINE Component | Function | Primary Energy | Failure Mode w/o It |
|---|---|---|---|
| Generous | Fuels giving & margin | Outward | Scarcity & defensiveness |
| Engaged | Anchors attention | Presence | Distraction & apathy |
| Nice | Softens social edges | Warmth | Cynicism & distance |
| Unafraid | Drives authenticity | Courage | Avoidance & compliance |
| Integrity | Keeps consistency | Coherence | Hypocrisy & distrust |
| Non-Judgmental | Protects belonging | Safety | Shame & silence |
| Empathetic | Joins emotion | Compassion | Isolation & blame |
Flow: Traits → Architecture → Reflection Loop → Reinforced Culture.
What you should be doing is using that margin to invest in people, because evidence and history have shown that people — not process and not technology — create sustainable growth and profitability. Use your margin to install a new Relational Operating System.
Reallocate meeting and tool time into deliberate, repeatable relationship practices that reduce friction and speed decisions.
Invest in the behaviors that replicate: belonging, integrity, non-judgment, and courageous honesty—so wins multiply.
When people feel safe and seen, initiative rises and tools finally pay off where it matters—revenue, retention, and resilience.
Free Download
A 7-behavior quickstart + 4-direction checklist to upgrade your relationships at work and home.
We respect your inbox. Privacy. Unsubscribe anytime.
